Your brains trust for claims.
Effective date: 14 April
Last updated: 14 April
This Privacy Policy applies to the ClaimsTrust websites, including claimstrust.io and scan.claimstrust.io, and any related services, tools, forms, communications and interactions we provide through those websites.
In this policy, “ClaimsTrust”, “we”, “us” and “our” means: Brendan Halbish
Email: [email protected]
This policy explains how we collect, use, store and disclose personal information, and how you can contact us about privacy-related questions or concerns.
It applies to personal information collected when you:
visit our websites
submit information through our scan tool
contact us by email, website form or booking form
book a meeting or request a demo, consultation or callback
subscribe to updates or marketing communications
otherwise interact with us online or offline.
The information we collect depends on how you interact with us, but may include:
your name
email address
phone number
company or organisation name
job title or role
any information you include in messages, enquiry forms or booking forms.
If you use our scan tool or submit material for review, we may collect:
text you submit for scanning or review
URLs or page references you provide
product, brand, campaign or reporting content you upload, paste or describe
any notes, context or instructions you include with your submission
generated outputs, scores, flags, summaries or recommendations associated with your submission.
We may automatically collect information such as:
IP address
browser type and version
device type
operating system
referral source
pages viewed
time spent on pages
clicks, interactions and session activity
cookie and similar identifier data.
Our services are generally designed for business and professional use. Please do not submit:
government ID numbers
payment card or bank account details through free-text fields
health information
information about children
other sensitive personal information unless it is strictly necessary and you have a lawful basis to provide it.
If you choose to submit sensitive or confidential information, you do so at your own risk and you confirm you are authorised to provide it.
We collect information:
directly from you when you submit a form, use the scan tool, book a call or contact us
automatically through cookies, analytics tools and similar technologies
from third-party services you use to interact with us, such as booking, hosting, email or analytics providers
from publicly available sources where relevant to a business enquiry or claim review context.
We may use personal information to:
provide and operate our websites, scan tool and services
review, assess and respond to submitted claims and materials
generate scan results, reports and recommendations
contact you about your enquiry, scan, booking or account
provide customer support
improve the performance, quality, safety and usability of our websites and services
maintain records of business communications and service delivery
detect, prevent and investigate misuse, fraud, spam, security incidents or unlawful activity
comply with legal, regulatory and professional obligations
send service-related communications
send marketing communications where you have requested them, consented, or where otherwise permitted by law.
If you submit text, documents, screenshots, URLs or other materials through ClaimsTrust, we may use that material to:
run the scan or review you requested
generate outputs, summaries, flags, recommendations or reports
troubleshoot technical issues
monitor service quality and misuse
improve our methods, prompts, workflows, models, rules and internal review processes.
This may include internal review and use of submitted content in raw form for service improvement, quality assurance, product development, research, training and benchmarking.
Where possible, we may also use de-identified, aggregated or anonymised information for internal analysis, service improvement, product development, reporting, research and trend analysis.
We do not claim ownership of your submitted content. You remain responsible for ensuring you have the right to submit any content you provide to us.
We retain personal information, scan submissions and related outputs for as long as reasonably necessary for the purposes described in this policy.
Unless we decide otherwise, scan submissions and related outputs may be retained indefinitely, including for service delivery, internal analysis, product improvement, research, security, record-keeping and legal or compliance purposes.
We may retain de-identified or aggregated information for longer periods.
We may use cookies, pixels, tags and similar technologies to:
keep our websites functioning properly
understand website traffic and performance
remember preferences
improve user experience
measure campaign or referral effectiveness
support security and fraud prevention.
You can usually control cookies through your browser settings. If you disable some cookies, parts of the website may not function properly.
We may use third-party providers to host our websites, process submissions, manage bookings, support email delivery, store data and operate our services.
These providers may include:
Supabase
Resend
Cloudflare
Calendly
These providers may collect, store or process information on our behalf under their own terms and privacy practices.
We may disclose personal information:
to service providers and contractors who help us operate the website or provide services
to professional advisers such as legal, accounting or insurance advisers
to regulators, courts, law enforcement or government authorities where required or authorised by law
as part of a business restructure, sale, merger or transfer of assets
with your consent or at your direction.
We do not sell personal information to data brokers.
Some of our service providers, cloud tools or technology partners may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to work with reputable providers and to protect information appropriately, but overseas recipients may be subject to different privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Those steps may include access controls, password protection, encryption, secure hosting, logging and administrative safeguards.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
We may send you updates, service information, offers or other marketing communications if:
you asked to receive them
you requested information from us
you used our services and we are permitted to contact you under applicable law.
You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.
You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before responding. In some cases, we may be permitted by law to refuse access or correction requests, in which case we will explain why.
If you have a privacy concern or complaint, please contact us first using the contact details below and provide enough detail for us to investigate.
We will review your complaint and respond within a reasonable time.
Our websites may contain links to third-party websites, tools, plug-ins or embedded content. Those third parties have their own terms and privacy practices, and we are not responsible for them.
Our services are not directed to children, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will publish the updated version on this page and update the “Last updated” date above. Your continued use of our websites or services after an update means you accept the revised policy, to the extent permitted by law.
For privacy questions, access or correction requests, or complaints, contact:
ClaimsTrust
Email: [email protected]
Attention: Privacy Officer